CREDIT REPORTING AT CHG-MERIDIAN
Credit Reporting Policy
This Credit Reporting Policy applies to information relating to your credit worthiness (‘credit information’) collected by CHG-MERIDIAN Singapore Pte. Ltd. (UEN202234578E) (CHG-MERIDIAN) and outlines how we use and manage your credit information.
What are credit reports?
A credit report contains information about your credit history which helps credit providers assess your credit applications, verify your identity and manage accounts you hold with them. Credit reporting bodies collect and exchange this information with credit providers like us and other service providers such as phone companies.
The Personal Data Protection Act limits the information that credit providers can disclose about you to credit reporting bodies, as well as the ways in which credit providers can use credit reports.
This policy is to be read in conjunction with our Data Protection Policy, which can be found here.
What information do we exchange with credit reporting bodies?
The information we can provide to credit reporting bodies includes your identification details, any applications for credit you have made, any significant default we have notified you of and whether you have committed a serious credit infringement (such as fraud). Credit reporting bodies may include the information we provide to them in reports provided to other credit providers to assist them to assess your credit worthiness.
How we collect your credit information
We will collect your credit information from details included in your application for credit or finance and from the records we maintain about the products or services you receive from us.
We may also receive credit information from other sources, such as:
How we hold your credit information
We store credit information in a combination of computer storage facilities, paper-based files and other records. These are held on our premises and systems as well as offsite using trusted third parties. Some personal information may be held by data service providers located overseas (such as ‘Cloud’ service providers for data storage and management purposes). We maintain effective control of the information under contractual arrangements. We will take reasonable steps to protect credit information from loss, interference or misuse, and unauthorised access, modification or disclosure.
Where personal information is no longer required to be retained, we will take such steps as are reasonable in the circumstances to de-identify the information or put it beyond use.
Purpose for which we collect, use and disclose your credit information
We will collect, use and disclose your credit information in accordance with this policy so that we can:
If you do not provide all credit information requested to us, or do not consent to how your credit information and credit eligibility information is managed in accordance with this policy, then we cannot carry out an assessment and may not be able to transact business with you.
In addition to using your credit information to evaluate whether to extend credit to you, we may also use your credit information and credit eligibility information to:
We do not collect, use or disclose your credit information for direct marketing of our, or any third party’s, goods or services to you.
Which credit reporting bodies do we use?
We may use one or more of the above listed credit reporting bodies. Each body has a policy which sets out how it deals with information it holds and you can obtain a copy of the policy by contacting the body using the contact details above.
What rights do you have to access or correct your credit information, or make a complaint?
You can access credit-related information we hold about you, request us to correct the information or make a complaint to us about your credit-related information.
What can you do if you think the information on your credit report is not correct?
Contact the applicable credit reporting body or the credit provider who listed the information and they will investigate the matter for you.
If you would like more information about how we manage your credit information and credit eligibility information, our Inside Sales team is available Monday to Friday, from 8:30am to 3:00pm SST, and can be contacted on 1800 339 988 or write to us at the following address:
Singapore Pte. Ltd.
Attention: Privacy Officer
Level 11, 118 Mount Street
North Sydney NSW 2060
Or send an email to: privacy_anz@chg-meridian
Changes to the credit reporting policy
We may, at our discretion, change our approach to the handling of credit information and will, in such instances, update the Credit Reporting Policy to reflect these changes. The most up-to-date copy of the Credit Reporting Policy is available at chg-meridian.sg.